Thank you for shopping with us! We are sorry to hear that your order is not complete. We will sort it out for you!

Follow these steps to file a claim online:

  1. Visit
  2. Log in to your account
  3. Click Account, then choose Orders & Returns
  4. Click Online Orders, then Return Product
  5. Select the missing item from your order and input your reason.

Our Post-Purchase team will call you as soon as possible to provide you with the missing item.

If you encounter problems while filing, just send us a screenshot of the error at and we will be happy to assist you. Please have your order details handy.