How much does shipping fee cost?
Sorry, we don't have an automatic shipping calculator at the moment! The shipping cost will depend on your delivery address, as well as the weight o...
Tue, 18 Oct, 2022 at 4:07 PM
Do you ship internationally?
No. At the moment, we are tied up with local courier partners to deliver nationwide. Don’t worry, Decathlon is also available online in select countries.
Tue, 18 Oct, 2022 at 4:08 PM
Can I change my Home Delivery order to Click and Collect?
If your order is still in our Fulfillment center, you may send us an email at We shall process the refund of paid shippin...
Tue, 18 Oct, 2022 at 4:11 PM
I have a missing item in my order, what should I do?
Thank you for shopping with us! We are sorry to hear that your order is not complete. We will sort it out for you! Follow these steps to file a claim on...
Tue, 18 Oct, 2022 at 4:12 PM
I didn’t receive all my items
If some of your order has not arrived, it is most likely that your order has been split into multiple shipments and are still on the way to you. Orders ...
Tue, 18 Oct, 2022 at 4:13 PM
My order was damaged.
In the rare circumstance that the item delivered to you was damaged, we would like you to take photos immediately and file a claim using your account. ...
Tue, 18 Oct, 2022 at 4:14 PM
What happens if I’m not at home when delivery is attempted?
If you're not at home when a delivery is attempted, our carrier will contact you directly and make 2 more attempts for the next 2 days. If the deliv...
Tue, 18 Oct, 2022 at 4:17 PM
Can I redirect my parcel to a different address?
If you need to change the shipping address for your order, you’ll need to contact the Customer Delightment Team and they’ll be able to advise if it’s still ...
Thu, 20 Oct, 2022 at 10:57 AM
How can I track my order?
For orders shipped via Payo, the tracking number will be sent to you via text message once your parcel reaches Payo’s hub. You may check your order stat...
Thu, 20 Oct, 2022 at 10:58 AM
Can I request for a branch pick up?
For orders shipped via Payo, branch pick-up will not be possible since they are a third party courier. For orders shipped via LBC, you may reach out to ...
Thu, 20 Oct, 2022 at 11:03 AM