Online Order 11

• How to place an order?
• What are the payment methods for online purchase?
• What does the “Fulfillment Limitation” error mean?
• Can I pre order a product?
• My order has been returned to Decathlon. What should I do?

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Delivery 13

• How much does shipping fee cost?
• Do you ship internationally?
• Can I change my Home Delivery order to Click and Collect?
• I have a missing item in my order, what should I do?
• I didn’t receive all my items

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Click and Collect 6

• What is Click and Collect?
• How long will it take for my click and collect order to be ready?
• What if I come in and my order is not yet ready?
• Can I change my order from Click and Collect to Home Delivery?
• Can I book a courier service to pick up my Click and Collect order?

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Store 11

• Can I reserve product/s?
• How do I know if a product is available in your store?
• I was charged twice for an item I bought in-store. What should I do?
• Are pets allowed inside the store?
• How do I ask for an official receipt?

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Return and Exchange 7

• How do I return an online order?
• How do I exchange an online order?
• I purchased an item on your website, can I have it returned to your stores?
• How do I return or exchange an item I purchased in your store?
• I purchased an item from one of your stores, can I have it returned online?

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Membership 11

• How do I create a Decathlon account?
• What are the perks of being a Decathlon member?
• Do I receive a membership card?
• Where can I find my barcode?
• How do I reset my account password?

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Products 8

• Can I test the bikes in-store before buying the bike?
• Can you install accessories onto the bike when I purchase them with the bike?
• How long will it take for my bike to be set-up in the store if I purchase a bike?
• What is the bike warranty?
• Do bikes get delivered in a box, or fully assembled?

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