Online Order

Know how to order online, track your online order status, cancel your order, and order modification.

How to place an order?
Found a product you’d like to purchase for your next sports adventure? Here’s how you can place an order at www.decathlon.ph: 1. Click Sign In to log in...
Thu, 3 Nov, 2022 at 10:50 AM
What are the payment methods for online purchase?
We offer several payment methods when you purchase online at www.decathlon.ph: Cash on Delivery (available for home delivery only) Credit Card (Master...
Thu, 20 Oct, 2022 at 11:28 AM
What does the “Fulfillment Limitation” error mean?
Have you encountered these errors while checking-out?: “Oops! Some products are not available as part of this order, please place a separate order for ...
Tue, 18 Oct, 2022 at 3:58 PM
Can I pre order a product?
Our Supply teams are constantly working hard to ensure maximum availability of all our products for you, however it can take some time due to the current si...
Thu, 27 Oct, 2022 at 2:40 PM
My order has been returned to Decathlon. What should I do?
In some cases, if the courier was unable to deliver your parcel, it'll automatically be sent back to our warehouse. Some of the reasons why the cour...
Tue, 18 Oct, 2022 at 4:00 PM
I haven’t received my order confirmation email. Has my order gone through?
You’ve followed all the steps to place your order, made your payment with no difficulty and you have an order number? That's good news. It may take ...
Tue, 18 Oct, 2022 at 4:01 PM
Can I add something to my order?
We’re not able to add any items to existing orders - the payment has already been authorized so we can’t take any further payment at this stage. If the ...
Tue, 18 Oct, 2022 at 4:02 PM
I cannot place my order, can you do it on my behalf?
For security reasons, we cannot place orders on your behalf or take payments over the phone. If you're experiencing technical issues while trying to...
Tue, 18 Oct, 2022 at 4:03 PM
Can I change my Home Delivery order to Click and Collect?
If your order is still in our Fulfillment center, you may send us an email at contact.philippines@decathlon.com. We shall process the refund of paid shippin...
Tue, 18 Oct, 2022 at 4:04 PM
Will I receive a sales invoice copy?
Yes! We will send you the digital copy of your sales invoice via email as soon as you receive your parcel. As part of our sustainability mission, we no ...
Tue, 18 Oct, 2022 at 4:05 PM