Return and Exchange

How do I return an online order?
We're sorry to hear that your items weren't suitable but we’re happy to start the return process for you! Online orders can be returned in 2 way...
Wed, 19 Oct, 2022 at 11:14 AM
How do I exchange an online order?
Need a different size or color? As of now, we may only exchange your item if you visit any of our stores. Just head to our Welcome Desk and our teammate...
Thu, 20 Oct, 2022 at 10:46 AM
I purchased an item on your website, can I have it returned to your stores?
Absolutely! This is the fastest way to return or exchange your item. Just head to the nearest store to you. Please bring the purchase receipt or provide the...
Thu, 20 Oct, 2022 at 10:49 AM
How do I return or exchange an item I purchased in your store?
The process is super easy! You may return or exchange your items to any store near you. All you need to provide is the item/s to be returned, and the email...
Thu, 20 Oct, 2022 at 10:50 AM
I purchased an item from one of your stores, can I have it returned online?
As much as we’d like to assist, our online return and refund feature can only accommodate online purchases. You may visit any store near you to exchange...
Thu, 20 Oct, 2022 at 10:55 AM
What if I can't go to the store to return my purchase?
We totally understand that sometimes it simply isn't possible to get back to one of our stores where you previously purchased from. In these cases, ...
Thu, 20 Oct, 2022 at 10:56 AM
Will I be able to return products purchased via gift certificate?
Yes. If you return an item purchased with a Decathlon Gift Certificate, your refund amount will be credited back to cash.
Thu, 20 Oct, 2022 at 10:56 AM