If you're not at home when a delivery is attempted, our carrier will contact you directly and make another delivery attempt.

If the delivery has been attempted 2 times (Payo) or 3 times (LBC) without success, the parcel will be returned to the sender.

If you’re not sure what’s happening with your parcel, you can contact us at contact.philippines@decathlon.com and we’ll be able to advise on its status.