In some cases, if the courier was unable to deliver your parcel, it'll automatically be sent back to our warehouse.
Some of the reasons why the courier returns the parcel to us are due to:
- Incomplete address
- The recipient is unreachable
- Out of delivery zone/unserviceable area
Kindly contact us at contact.philippines@decathlon.com to further assist you with the possibility of resending the parcel. We will send it back without additional charges.