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Knowledge base
Decathlon Philippines
Online Order
11
How to place an order?
What are the payment methods for online purchase?
What does the “Fulfillment Limitation” error mean?
Can I pre order a product?
My order has been returned to Decathlon. What should I do?
See all 11 articles
Delivery
13
How much does shipping fee cost?
Do you ship internationally?
Can I change my Home Delivery order to Click and Collect?
I have a missing item in my order, what should I do?
I didn’t receive all my items
See all 13 articles
Click and Collect
6
What is Click and Collect?
How long will it take for my click and collect order to be ready?
What if I come in and my order is not yet ready?
Can I change my order from Click and Collect to Home Delivery?
Can I book a courier service to pick up my Click and Collect order?
See all 6 articles
Store
11
Can I reserve product/s?
How do I know if a product is available in your store?
I was charged twice for an item I bought in-store. What should I do?
Are pets allowed inside the store?
How do I ask for an official receipt?
See all 11 articles
Return and Exchange
7
How do I return an online order?
How do I exchange an online order?
I purchased an item on your website, can I have it returned to your stores?
How do I return or exchange an item I purchased in your store?
I purchased an item from one of your stores, can I have it returned online?
See all 7 articles
Membership
11
How do I create a Decathlon account?
What are the perks of being a Decathlon member?
Do I receive a membership card?
Where can I find my barcode?
How do I reset my account password?
See all 11 articles
Products
8
Can I test the bikes in-store before buying the bike?
Can you install accessories onto the bike when I purchase them with the bike?
How long will it take for my bike to be set-up in the store if I purchase a bike?
What is the bike warranty?
Do bikes get delivered in a box, or fully assembled?
See all 8 articles
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